Create a Shared Service Model in Receivables

Use service provider relationships to create a shared service model in Receivables to centralize the processing of customer payments.

In the shared service model, you define one servicing business unit for customer payments. You then create a service provider relationship between this servicing business unit and one or more client billing business units.

Note: All business units must belong to the same ledger.

Once you define this relationship, the servicing business unit can receive and process payments for all of its client billing business units. The shared service model for centralized customer payment processing supports all receipt creation methods in Receivables:

• Manual receipts.

• Receipts uploaded using a spreadsheet.

• Lockbox receipts.

• Automatic receipts.

Receivables provides additional functionality for cross-business unit receipt processing, to facilitate the processing of customer payments:

• Allow a billing business unit outside the service provider relationship to have payments for its transactions processed by any other business unit in the same ledger.

• Allow an individual receipt to be applied to transactions of any business unit in the same ledger.

Perform these procedures to manage shared services in Receivables:

• Define Customer Payments Service Providers

• Define Receivables System Options for Cross-Business Unit Receipt Processing

• Enable a Receipt for Cross-Business Unit Processing

Define Customer Payments Service Providers

Perform the steps in this procedure to define a servicing business unit and client billing business units.

1. Create a servicing business unit and client business units.

2. Assign the appropriate business functions to each business unit:

   1. Open the Assign Business Functions page for the servicing business unit.

   2. Assign business functions to the servicing business unit. At a minimum, you must assign the servicing business unit the Customer Payments business function.

   3. Save your work.

   4. Open the Assign Business Functions page for the first client business unit.

   5. Assign business functions to the client business unit. At a minimum, you must assign the client business unit the Billing and Revenue Management business function.

   6. Save your work.

   7. Repeat steps 4 to 6 for each client business unit.

3. Assign the servicing business unit to each client business unit:

   1. From the Manage Service Provider Relationships task, open the Manage Service Providers page for the first client business unit.

   2. In the Customer Payments Service Providers section, click the Add icon.

   3. In the Search and Select window, select the servicing business unit.

   4. Save your work.

   5. Repeat steps 1 to 4 for each client business unit.

Define Receivables System Options for Cross-Business Unit Receipt Processing

Perform the steps in this procedure to allow a billing business unit outside the service provider relationship to have payments for its transactions processed by any other business unit in the same ledger.

1. From the Manage Receivables System Options task, open the Edit System Options page for the business unit that you want.

2. Navigate to the Billing and Revenue tabbed region.

3. Enable the Allow any business unit to process receipts option.

4. Save your work.

   This business unit can now have payments for its transactions processed by any other business unit in the same ledger.

Enable a Receipt for Cross-Business Unit Processing

Perform the steps in this procedure to apply an individual receipt to one or more transactions belonging to any business unit in the same ledger.

1. Use the Create Receipt page to create a new receipt or the Edit Receipt page to open an unapplied receipt.

2. In the Application tabbed section, click the Add Open Receivables button.

3. In the Add Open Receivables window, enable the Include transactions from all business units option.

4. Search for and select the transactions that you want to apply to the receipt. You can select transactions from any business unit in the same ledger.

5. Click the Add button and then the Done button.

6. If necessary, update the figure in the Applied Amount field for each applicable transaction.

7. Click the Save button to apply the receipt to the selected transactions.