Manage Claims for Lockbox Receipts with Invalid Transaction References

Use the combination of settings in Receivables System Options and the Process Receipts Through Lockbox process to manage claims for lockbox receipts with invalid transaction references.

In the Cash Processing tab of Receivables System Options:

1. If not already enabled, set the Enable channel revenue management integration option. This exposes the Lockbox Claim for Invalid Transaction Reference field.
2. Set the the Lockbox Claim for Invalid Transaction Reference field to Negative Sign.

This setting indicates that lockbox only creates claims for receipts with invalid short pay (negative) transaction amounts and ignores receipts with invalid overpayment (positive) transaction amounts.

In the Process Receipts Through Lockbox process:

1. With the Receivables System Options setting enabled for invalid short pays only, set the Post Receipt with Invalid Transaction Reference as Unapplied parameter according to your requirements.
2. Each setting produces the following action:
   • Yes: Create the receipt only.
   • No: Reject the receipt.
   • Yes with Claim: Create a receipt with claim for an invalid short pay, and ignore a receipt with an invalid overpayment.