1. Implementing Receivables Credit to Cash
  2. Configure Manual Review of Credit Memo Requests

Configure Manual Review of Credit Memo Requests

You can configure manual review and approval of credit memo requests against Receivables transactions using Oracle Business Rules. You can also capture additional information about the credit request and its related workflow notifications.

The manual credit memo request approval flow sends email or online notifications to each designated approver. Each approver can review the details of the credit request, as well as enter and update information related to credit memo approval.

Configure the Manual Workflow Notification Process

Configure these tasks in sequence to enable the manual credit memo request approval flow:

  • FinArTrxnsCreditMemosAutomaticManual: By default this task is set to Automatic, for automatic creation of the credit memo (business rule 1=1). You can set this task to Manual to initiate the manual review and approval of the credit request.

    This task by itself doesn't enable the workflow notifications.

  • FinArTrxnsCreditMemosCreationPostProcessing: After you enable the manual review of credit requests, use this task to enable the workflow notifications for manual reviews.

    You can configure multiple reviewers for this workflow using the task configuration assignee rules.

To configure the manual workflow notification process:

  1. Navigate to the BPM Worklist.

  2. From the user drop-down list, select Administration.

  3. Click the Task Configuration tab.

  4. In the Tasks to be Configured: Search field, enter *Credit and click the Go icon.

    This displays the human tasks (HT) available for Credit Memos.

  5. Select FinArTrxnsCreditMemosAutomaticManual and configure the task for manual credit request reviews using the output value HtOutcmeCreateManualCreditMemo.

  6. Select FinArTrxnsCreditMemosCreationPostProcessing and configure the workflow process for manual credit request reviews.

  7. Set up the routing rules for your workflow notifications.

  8. Set up the BIP template for the notification window according to your requirements.

    You can copy the standard template and modify its content using the BIP editing tools.

You can use additional attributes in Assignee rule conditions to configure the workflow routing rules. These attributes include:

  • Salesperson Name

  • Salesperson Email ID

  • Sum of all Adjustments Amounts

  • Sum of all Receipts Amounts

  • Credit Memo Reason Code Descriptive Flexfield Attribute 1-15

  • Invoice Line Description

  • Collector Descriptive Flexfield Attribute 1-15

  • Line Level Credit

  • Invoice Line Type

  • Invoice or Line Adjustments

  • Receipts Applied

  • Receivables System Options Descriptive Flexfield Attribute 1-15

  • Item Number

  • Line Amount Requested

  • Transaction Information Descriptive Flexfield Attribute 1-15

  • Revenue Scheduling Rule Start Date

  • Revenue Scheduling Rule End Date

  • Revenue Scheduling Rule Number of Periods

  • Revenue Scheduling Rule Rule Type

  • Revenue Scheduling Rule Name

  • Tax Credit Amount Requested

Enable Privileges for Review Credit Memo Request

Use these three privileges to maintain user access to the Review Credit Memo Request page:

  • IEX_REVIEW_CREDIT_REQUEST_PRIV (Review Credit Request): This privilege lets an approver:

    • Access the Review Credit Request page.

    • Use the View Transaction Activities button to access the original transaction activities.

    • Enter comments in the Internal Comments field.

  • IEX_UPDATE_DISPUTE_TYPE_PRIV (Update Dispute Type on Credit Request): This privilege lets an approver update the value in the Dispute Type field.

  • IEX_UPDATE_REBILL_DETAILS_PRIV (Update Rebill Details on Credit Request): This privilege lets an approver update the values in the Rebill Number and Rebill Group fields.

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