Customer Account Information

Use the customer account record to maintain detailed information about each of your customer accounts.

Review these activities related to entering and updating customer account information:

• Payment Details

• Communication Information

• Account Relationships

• Account Profiles

Payment Details

Use the Payment Details section to maintain active receipt methods and payment instruments for use by each customer account. During transaction and receipt entry, Receivables assigns the primary receipt method and payment instruments as the default. You can override these defaults at the transaction or receipt level with another active receipt method or payment instrument belonging to the customer account.

• Receipt Methods: Assign automatic and manual receipt methods to each customer account. Start and end dates for each receipt method can't overlap.

  • Assign automatic receipt methods for use with automatic receipts. Automatic receipt methods determine the required processing steps for automatic receipts, including confirmation, remittance, and reconciliation.

  • Assign manual receipt methods to indicate which form of receipt to use to collect payment for transactions belonging to this account.

    The primary manual receipt method on bill-to customer accounts and sites is assigned by default to the respective customer invoices and debit memos created manually in the related Create Transaction page.

• Payment Instruments: Assign credit cards and bank accounts to each customer account. The payment instrument information that you create for a customer account is stored in Oracle Payments for use during funds capture processing.

  • Assign bank accounts for use with automatic receipts. The bank accounts you specify are used by the automatic receipt process to transfer funds from these accounts to your remittance bank accounts.

  • Define multiple customer bank accounts in different currencies and assign bank accounts to customer addresses. The primary bank account for a particular currency is used as the default account during automatic receipt processing. You can define multiple, non-primary accounts in the same currency, even if the date ranges overlap.

Communication Information

Use the Communication section to maintain customer contact persons for each customer account. Information that you can maintain for each contact includes:

• Name and job title.

• Contact points, such as phone and fax numbers, email and instant message addresses, and URLs.

• Job responsibilities.

• Addresses. You can either enter new addresses specific to the contact, or you can enter addresses of account sites belonging to the customer account.

You can create a new contact person or add an existing contact person for a customer account or account site. If you're adding an existing contact person, you must define a party relationship at the customer level for each party and assign the party the Contact role type.

Account Relationships

Use customer account relationships to manage the sharing of billing and shipping services and payment activities between two accounts.

Account Profiles

The account profile is the profile class record assigned to a customer account for a specified time period. You use the profile class record to organize your customer accounts into categories that reflect the needs of your enterprise. If you assign the same profile class to more than one customer account, you can modify individual profiles according to the needs of a given customer account.