How can I add a message to a document?

You can print standard messages on customer statements, and on late charge documents presented as debit memos or interest invoices.

For statements, active standard messages appear as list of value choices in the Create Customer Statements process. The message you select appears at the end of the customer statement.

For late charge documents, active standard messages appear in the choice list of the Message Text field in the Late Charges tabbed section of the applicable customer or site profile. The message you select appears in the Notes section of the late charge document for this customer.