Scoring and Strategy Assignments by Segment

Using Advanced Collections Scoring and Strategy Assignments by Segment feature you can do the following:

• Manage the scoring and strategy assignments of your customers.

• Increase your collections efficiency.

• Improve the cash flow.

As a collector, you can categorize your customers based on various segments such as business unit, profile class, and remaining amount due. You can assign different scoring formulas and delinquent strategy groups to the customers, and collectors can define the pre-delinquency options. You can also assign the predelinquent strategy groups to the customers.

You can manage this feature from your work area and the Customer page. For example, you can view the multiple strategies running against the same customer under the Strategies tab on the Customer page. If the setup process is complete, the predelinquent strategies are also displayed on the landing page.

The assignments are defined as the default scoring formula. The delinquent strategy group assignments are defined at each business level. The scoring formulas and delinquent strategy groups are displayed automatically. You can change the groups to any scoring formulas or strategy groups that are defined based on your business requirements.

You can display credit score information for customers on the corresponding Collections Customer Profile page to improve collections efficiency. Credit score information is available on the Collections Customer Profile page at both the customer and account level. The Latest Credit Score field displays the score from the customer's most recent credit case folder in the Approved status.

Complete these prerequisite steps to use this feature.

1. Click Navigator > Setup and Maintenance > Manage Standard Lookups.
2. Define the lookup code with below details:
   • Lookup type: IEX_FEATURES
   • Lookup code: IEX_DISPLAY_CREDIT_ATTRIBUTES