Create an Adjustment Request

The approval of an adjustment is based on the approval limit given to the submitter.

Usually an amount range is set up for the user by currency, for example a new user may have adjustment amounts that range from -$10 to -$50 in US dollars. If the adjustment is within the submitter's limit, it's automatically approved. If the adjustment exceeds the limit, the adjustment goes through an approval process and is approved or rejected by someone with the appropriate approval limit. Here are the steps to create an adjustment request.

In this example, note the approval limits of an adjustment: The approval of an adjustment is based on the approval limit given to the submitter. Usually an amount range is set up for the user by currency, for example a new user may have adjustment amounts that range from -$10 to -$50 in US dollars. If the adjustment is within the submitters limit, it's automatically approved. If the adjustment exceeds the limit, the adjustment goes through an approval process and is approved or rejected by someone with the appropriate approval limit.

1. Click the Collections icon from the landing page.

2. Search for the customer account. Click Customer icon.

3. Click the Transaction tab to display the delinquent or past due transaction for this customer account.

4. Select the transaction to be adjusted. Note that to review the details of transaction you can go to the Details section and review the Details, Activity and Lines tabs one by one.

5. Click Adjust button.

6. In the Adjustments section, click create icon.

7. Select the Receivables Activity, Adjustment Type, Adjustment Reason and enter the Adjustment Amount.

8. Select the Adjustment Date, Accounting Date and Installment Number.

9. Once all required details are entered, click Submit button. A confirmation message is displayed.