Dispute Transactions

If your customer has a problem with the balance or the outstanding amount of a transaction, they can raise a dispute. You can also dispute the transaction on their behalf.

To raise disputes:

1. On the Account Overview page, select the transaction number to open the transaction.

2. Click Request Credit.

   Note: If you can't see the Request Credit button, you probably don't have the required permission to raise disputes. Contact your Applications Administrator or Security Manager.

3. On the Manage Disputes page, select the applicable dispute section and dispute reason.

4. Click Submit.