How You Manage Adjustments to Receivables Transactions
Adjustments to transactions that are pending approval require review and further action by a user with the necessary approval limits.
You can perform these actions on pending adjustments:
-
Approve an adjustment
-
Reject an adjustment
-
Reverse an adjustment
-
Request more information about an adjustment
-
Edit an adjustment
-
Withdraw an adjustment
Use the Approve Adjustments page or the Adjustments section of the Billing work area to review and update pending adjustments.
If an adjustment is in the Pending Approval status, you can approve, reject, or request information. If you approve or reject the adjustment, this updates the customer account balances accordingly. You can only post adjustments that have the status Approved or Rejected.
You can only reject an adjustment with the status Pending Approval.
- Transaction associated with the adjustment is selected for automatic receipt creation and the Invoices with Unconfirmed Receipts profile option is set to Credit or None.
- Adjustment was already posted to the general ledger.
If you need to reverse an approved adjustment, for example, an adjustment approved in error, create a new adjustment with the same information and amount with the opposite sign to the previous adjustment amount.
You can't perform any further action on an adjustment with the status Rejected. If necessary, create a new adjustment to replace the rejected adjustment.
There are two actions that set an adjustment to the status More Research:
-
Use the Request Information action to request information about an adjustment before deciding whether to approve or reject.
-
Use the Withdraw action to withdraw an adjustment in the status Pending Approval that you previously submitted for approval.
You can edit all of the information in an adjustment record with the status More Research. This is the only status that allows edits to all fields.