What's the credit memo request approval process?

The Credit Memo Request Approval process is managed by the Approval Management Extensions (AMX) to the human workflow services of Oracle SOA Suite. The approval process makes use of approval groups that contain either static or dynamically generated lists of approvers.

An approval group consists of a name and a predefined set of users configured to act on a task in a certain pattern. Approval groups are configured and managed with the Oracle BPM Worklist.

If the approval process fails, a review of the related approval group and approval rules may indicate the source of the problem. For example:

• Verify that the approval group is active in the worklist and defined correctly.

• Confirm the members of the approval group.

• Confirm that, for credit memo requests, the appropriate rules are defined in the worklist.