When do I credit and rebill a transaction?

Sometimes the simplest way to manage a transaction change is to credit and rebill. You credit the entire balance of an invoice, duplicate the original invoice, and update the duplicate with the correct information, then resubmit to the customer.

Common scenarios for credit and rebill include:

• A customer indicates that an invoice doesn't reflect the correct price of a product or service. The customer requests a new invoice with the correct information.

• A customer wants to correct accounting directly in the subledger, instead of making a manual journal entry in general ledger. With credit and rebill, the credit memo reverses the accounting of the original invoice, and the updated duplicate invoice creates new accounting for posting to general ledger.

• The customer wants to change the bill-to information on a posted transaction.