How can I fix a payment process request that's missing cross-currency rates?

A payment process request can have a status of Missing cross-currency rates for multiple reasons.

Depending on the reason, selecting the action icon on the Manage Payment Process Requests page opens the page where you can resolve the issue or view information on how to resolve it.

This table describes the reasons for the Missing cross-currency rates status along with the actions you can take to resolve them.

Reason	Action
The cross-currency rate type is User, but you didn't enter any rates.	On the Edit Cross-Currency Conversion Rates page, add the rates that convert the invoice currencies to the payment currencies.
The cross-currency rate type has a value other than User and the rates are missing for the specified payment date.	On the View Missing Cross-Currency Rate page, see which currencies are missing rates and define them on the Manage Daily Rates page.
The payment process request includes cross-currency payments, but you didn't select a cross-currency rate type.	On the Select Cross-Currency Rate type page, select the type of conversion rate to use for cross-currency payments.