Fix an Account Hold

When you're canceling an invoice, you might see an account hold error. Depending on the cause of the hold, you can resolve the issue to clear the hold and continue with your transaction.

This table lists out the possible causes for receiving the account hold error message, and the actions you can take to resolve the account hold:

Cause	Action
No Rate hold on a foreign currency invoice when a conversion rate is missing	Use the Apply Missing Conversion Rate process to automatically apply conversion rates to foreign currency invoices or payments that have no conversion rate and a conversion rate type other than User. The Apply Missing Conversion Rate process uses conversion rate information from the Manage Daily Rates page to apply the conversion rates. The next time you validate the invoice, the No Rate hold is automatically removed.
Funds Reservation hold, which is placed when: Defined budget isn’t enough to reserve the funds for the invoice Budget date is in a closed period Budget belongs to a closed project	First perform one of the following steps: Contact the budget manager to review and make the necessary budget adjustments, such as changing the amount, budget date, or distribution account. Override the budgetary control failure. To complete the process: Optionally run a funds check to ensure that enough funds are now available. Revalidate the invoice to release the hold. Note: The person with the override authority has to revalidate the invoice.
Invalid Distribution Account hold, which is placed if the account on the invoice isn't valid for the associated ledger	Verify that: Distribution account is valid for the ledger setup. Segment is valid for the segment value security.
Invoice lines in approval status	Perform one of the following steps: Approve. Force Approve. The approval status on the invoice changes to Manually approved. Note: Before you can select this action, you must have the Force Approve Payables Invoice (AP_FORCE_APPROVE_PAYABLES_INVOICE_PRIV) privilege and enable the Allow force approval option on the Manage Invoice Options page. Reject. The approval status on the invoice changes to Rejected. Withdraw to cancel all the pending workflow processes and open notifications. The approval status on the invoice changes to Withdrawn.