Why can't I cancel an invoice?

The invoice is:

• Fully or partially paid

• On hold

• Selected for payment

• Matched to a purchase order with a status of Finally closed

• Already canceled

• Corrected by a credit or debit memo

Additional reasons that you can't cancel an invoice are as follows:

• You applied a prepayment to the invoice.

• Canceling the invoice reduces the billed quantity on the purchase order less than zero.

For partially paid invoices, you can create a credit memo and then reconciliate it with the invoice to turn this invoice into a fully-paid invoice.