How can I fix the expense account error?

When you're submitting an expense report, you might see this error:

You're missing a valid expense account for an expense item. Please remove the item to continue with the expense report and contact your help desk. (EXM-630424)

Share this info with your help desk: In the Settings and Actions menu, use the Run Diagnostic Tests option to search for and run the Expense Distribution Diagnostics test to review the expense account combinations.

If you get this error, you need to contact your help desk to run a diagnostic test and review the test results.

At the help desk, someone who's assigned a role to run diagnostic tests, such as the predefined Application Diagnostics Administrator job role, will be able to determine the issue with the expense account. This person needs to run the Expense Distribution Diagnostics test, review issues with the expense account setup, and take corrective action.