Create a Recurring Service Line
In this example, you create a recurring service line.
Let's say your organization is offering a promotional service plan. The plan consists of a one-year wireless contract that converts to a month-to-month contract after the one-year wireless services are completed on May 31, 2019. The rates for the month-to-month contract are:
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$60 for talk and text
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$40 for unlimited data
The services are renewed each month until your customer explicitly terminates the contract.
In this example, there are three lines:
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Device
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Talk and text service
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Unlimited data service
Identify Recurring Service Attributes
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Open the Revenue Basis Data Import file-based data import template to import your order lines or sales data from your source application.
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Populate the required fields in the Source Documents and Source Document Lines tabs.
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Enter these values in the Talk and Text line:
Field
Value
Recurring Indicator
Y
Recurring Frequency
1
Recurring Pattern
MO
Recurring Amount
60.00
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Enter these values in the Unlimited Data line:
Field
Value
Recurring Indicator
Y
Recurring Frequency
1
Recurring Pattern
MO
Recurring Amount
40.00
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On the Instructions and DAT Generation tab, click Generate DAT File.
Create Recurring Service Lines
After importing your order lines into Revenue Management:-
Run the Validate Customer Contract Source Data process to validate the revenue data.
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Correct any errors from the Validate Customer Contract Source Data process using the Correct Contract Document Errors spreadsheet.
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Run the Identify Customer Contracts process to identify your contracts and performance obligations.
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Once you successfully upload and process the recurring source document lines, view the resulting recurring promised detail lines on the Edit Customer Contract page on the Promised Details tab.
Terminate a Recurring Service Line
To terminate a recurring service line, complete these steps:-
In the Revenue Basis Data Import file-based data import template, enter the date you want to terminate the recurring service line in the Termination Date field on the original source document line.Note: Ensure that you populate only the Termination Date attribute and that you don't update any other attributes.
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Run the Create Contract Renewal Source Data process. When you run this process, the application creates a version line indicating that the contract is to be terminated.
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Run the Identify Customer Contracts process. When you run this process, the application terminates the recurring contract and stops the creation of any future recurring contracts.