Card Processing Validation Errors
When processing credit card transactions provided by card issuers, you may come across some validation errors that you may have to resolve.
This table provides a list of such errors, explains the cause of the errors, and the corrective action you need to take to process the transactions successfully.
Error |
Reason for Error |
Corrective Action |
---|---|---|
Inactive corporate card |
Corporate card is past its inactive date. |
From the Manage Corporate Cards page, open the Edit Corporate Card dialog box. Update the inactive date of the card. Run the validation process again. |
Inactive employee |
Employee is terminated, suspended, or on an unpaid leave. |
On the Manage Expenses System Options page, increase the number in the Inactive Employee Grace Period in Days field. Run the validation process again. |
Invalid billed amount |
Billed amount has format errors. |
On the Review Corporate Card Transactions page, review the transaction and correct the billed amount to fix any formatting errors. Run the validation process again. |
Invalid billed currency code |
Billed currency code is either invalid or different from the payment currency configured for the company account. |
|
Invalid billed date |
Billed date has format errors. |
On the Review Corporate Card Transactions page, review the transaction and correct the billed date. Run the validation process again. |
Invalid corporate card number |
Card number provided is invalid. |
Review the transaction to verify that actual card number isn't stated in the transaction file. Contact your card issuer to get the transactions file with tokenized or masked card numbers. |
Invalid merchant category code |
Merchant category code is null or invalid. |
On the Review Corporate Card Transactions page, check the merchant category code and update it if required. For VISA VCF 4.0 files, if the transaction code (Field #18) is 10, 11, 20, 22, or 80, the merchant category code (Field #17) is required. Here are the different values of merchant category code that must be used:
Run the validation process again. |
Invalid merchant name |
Merchant name of the transaction is null. |
On the Review Corporate Card Transactions page, check the merchant name and update it if required. For VISA VCF4.0 files, the merchant or supplier name (Field #9) is required in these conditions:
Run the validation process again. |
Invalid posted amount |
Posted amount has format errors. |
On the Review Corporate Card Transactions page, review the transaction and correct the posted amount to fix any formatting errors. Run the validation process again. |
Invalid posted currency code |
Posted currency code is invalid. |
On the Review Corporate Card Transactions page, review the transaction and select the correct posted currency code. Run the validation process again. |
Invalid posted date |
Posted date has format errors. |
On the Review Corporate Card Transactions page, review the transaction and correct the posted date. Run the validation process again. |
Invalid transaction amount |
Transaction amount has format errors. |
On the Review Corporate Card Transactions page, review the transaction and correct the transaction amount to fix any formatting errors. Run the validation process again. |
Invalid transaction currency code |
Transaction currency code is invalid. |
On the Review Corporate Card Transactions page, review the transaction and select the correct transaction currency code. Run the validation process again. |
Invalid transaction date |
Transaction date has format errors. |
On the Review Corporate Card Transactions page, review the transaction and correct the transaction date. Run the validation process again. |
Invalid transaction type |
Transaction type is invalid. |
|
Missing company account |
No company account assigned to the card. |
From the Manage Corporate Cards page, open the Edit Corporate Card dialog box. Assign the card to a company account. Run the validation process again. |
Missing default template |
No default template available to map card expense types. |
On the Manage Expense Report Templates page, ensure that the business unit has a default expense report template. This maps card expense types to application expense types. Run the validation process again. |
Unassigned card |
The employee matching process resulted in either multiple employee matches for the new card or no match at all. |
From the Manage Corporate Cards page, open the Create Corporate Card or Edit Corporate Card dialog box. Assign the card to an employee. Run the validation process again. |