How You Define Approval Groups for the Credit Memo Workflow
There are two predefined rule sets for the credit memo workflow: Collection agent rule set and Non-collection agent rule set.
These two predefined rule sets refer to two approval groups that aren't predefined. The approval groups are:
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Collection_Manager_Approval_Group
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Billing_Manager_Approval_Group
You must define the two predefined approval groups and assign users to the groups using these steps:
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Create one approval group called Collection_Manager_Approval_Group and one approval group called Billing_Manager_Approval_Group.
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Assign the users that you want to each approval group.
Note:
You must assign the user with the Billing Manager role to the Billing_Manager_Approval_Group.