How can I credit only part of the balance due on a transaction?

Use the Transaction Amounts section of the Credit Transaction page to enter a partial credit amount or percentage on line, tax, or freight. The amount or percentage entered is prorated across all respective lines of the credit memo.

Percentages are based on the original balance of the transaction being credited. Receivables updates the balance due for each line that you credit and creates all of the accounting reversal entries. Receivables also reverses this percentage of the sales revenue and non-revenue credits assigned to salespersons.

You can also credit individual transaction, tax, or freight lines. After you credit individual lines and return to the Credit Transaction page, the table displays the results of all your line-level updates. If you again update line, tax, or freight in the Transaction Amounts section, you must let Receivables rederive the line-level calculations.