When do I enter a credit memo manually?

Once a disputed transaction or transaction amount receives all of the required approvals, the Credit Memo Creation process creates the credit memo. If the process fails to create the credit memo, then you must enter the credit memo manually.

Reasons why the process might fail include missing setup steps, or the disputed transaction doesn't have enough balance due remaining.

Use the information on the credit memo request to create the credit memo. After you create the credit memo, enter the credit memo number into the notification and submit.