Why can't I reverse a receipt?
Certain conditions prevent you from reversing a receipt or initiating a debit memo reversal.
You can't reverse a receipt if any of the following are true:
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The receipt is already reconciled in Cash Management.
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A chargeback was created against the receipt, and a receipt, adjustment, or credit memo was created against the chargeback.
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A chargeback was created against the receipt and the chargeback posted.
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A credit card refund was issued for the receipt and the corresponding negative miscellaneous receipt was already remitted.
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The receipt is applied to another receipt and the reversal would cause a negative balance on the other receipt.
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The receipt is assigned descriptive flexfields, and one or more segments of the descriptive flexfield were either disabled or removed by another user.
You can't initiate a debit memo reversal if any of the following are true:
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The receipt is already reconciled in Cash Management.
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The receipt is a miscellaneous receipt.
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The receipt is unidentified (no customer name or account number).