How Payment Process Requests Are Processed
When you submit a payment process request, the request passes through various stages of processing. Within each stage, a request can have a different status. Some statuses require that you take action. You can use the Payments Overview page to view and act on payment process requests.
Settings That Affect Payment Process Request Processing
You can control the automation level of a payment process request. Achieve this by setting the following options on the Submit Payment Process Request and the Create Payment Process Request Template pages:
-
Apply credits up to zero amount payment
-
Review installments
-
Review proposed payments
-
Create payment files immediately
-
Handle document and payment validation failures
Depending on how you set these options, a payment process request might require your input before processing can complete. Issues that arise during payment processing might also require your input, regardless of how these options are set.
How Payment Process Requests Are Processed
This table describes the stages and statuses that a payment process request can have and indicates whether it requires user action.
The table doesn't include all of the transitional statuses, such as Terminating.
Stage |
Status |
Status Description |
Requires User Action? |
---|---|---|---|
Installment selection |
Pending |
System resources aren't yet available to begin processing. |
No |
Installment selection |
Pending installments review |
Requires a manual review because the option to review installments is active. |
Yes |
Installment selection |
Missing payment conversion rates |
The type of payment conversion rate is User and payment conversion rates are missing. |
Yes |
Installment selection |
Missing cross-currency rates |
Cross-currency rates or the cross-currency rate type is missing. |
Yes, except for missing non-User rate types. |
Installment selection |
Installments selected |
The installments are selected for payment. |
No |
Document validation |
Pending action to complete information required |
Documents are missing required information, such as disbursement bank account or payment process profile. |
Yes |
Document validation |
Assignment complete |
All documents have the required information. |
No |
Document validation |
Pending action to address document validation errors |
Validation failed for some installments and the value of the option for handling document validation failures is Stop process for review. Requires a manual review. |
Yes |
Document validation |
Retry document validation |
Documents are ready for retrying validation. |
No |
Document validation |
Documents validated |
Documents validated with some rejections. This is a short-lived, transitional status. |
No |
Payment validation |
Pending action to address payment validation errors |
Some payments failed validation and the value of the option for handling payment validation failures is Stop process for review. Requires a manual review. |
Yes |
Payment validation |
Retry payment creation |
The payment process request is ready to start another payment creation and validation. |
No |
Payment validation |
Pending proposed payment review |
Payments were created. Requires a manual review as the option to review the proposed payments is active. |
Yes |
Payment file build |
Waiting for payment file processing |
Payments are either included in one or more payment files, or are waiting to be picked up. For example, the Create Payment Files process is scheduled, but not yet started. This status remains unchanged until every valid payment in an active payment process request is completed. |
Depends on the status of the payment file. |
Terminated |
Terminated |
The payment process request was terminated. |
No |
Terminated |
No available installments |
None of the installments available for payment meet the selection criteria. |
No |
Terminated |
Failed document validation |
One of the following has occurred:
|
No |
Terminated |
Failed payment validation |
One of the following has occurred:
|
No |
Refining the Installment Selection
Enhance your installment selection by configuring your payment process file and your internal bank account, to filter installments during the payment request process. The payment request process selects installments based on business unit, currency, and payment method. It also confirms that their values match the usage rules defined in the payment process profile. Refine your selection process by adding business units and currencies to the internal bank account as selection criteria. Using the internal bank account in the payment request process only selects installments that have any combination of these business units and currencies. Your efficiency improves by refining the selection process. This also prevents installment rejections during the build payment process. The rejections might occur due to mismatched installment attributes with the payment process profile or the internal bank account.