Fix Expense Account Issues
Employees sometimes see this error in the Expenses work area:
You're missing a valid expense
account for an expense item. Please remove the item to continue with
the expense report and contact your help desk. (EXM-630424)
Share this info with your help
desk: In the Settings and Actions menu, use the Run Diagnostic Tests
option to search for and run the Expense Distribution Diagnostics
test to review the expense account combinations.
To fix this error, you must be assigned a role to run diagnostic tests, such as the predefined Application Diagnostics Administrator job role. You need to run the Expense Distribution Diagnostics test, review issues with the expense account setup, and take corrective action.
Here's how to run the diagnostics test:
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In the Settings and Actions menu, select Run Diagnostics Tests.
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In the Search for Tests or Search for Tags panes, search for Expense Distribution Diagnostics.
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Select the check box and click Add to Run.
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In the Input Status column, click the check box icon to supply or edit input parameters.
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In the Input Parameters dialog box, enter a value in the Expense Number parameter and click OK.
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Click Run, then OK.
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Click Refresh to display the latest status information.
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In the row for the selected diagnostic test, click the View Test Results icon in the Report column.
This table lists the possible test results and the suggested actions:
Test Result |
Action |
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The user is missing setup information. Run the Employment Diagnostic Auto Correct test in Report, Validate, and Commit modes to fix the error:
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The expense date is outside of the employee assignment dates. The expense report owner will need to update the expense date to fall within the active assignment dates:
Things to keep in mind:
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The employee's default expense account doesn't match the ledger. Update the employee's record to reassign a default expense account:
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Or
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The balancing segment value for the default expense account isn't valid for the legal entity associated with the user's business unit. Here are some ways to modify the company segment value:
Things to keep in mind:
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Or
Or
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The new account code combination ID couldn't be validated. For example, the selected cost center might not be compatible with the selected company. Review the error message details to correct the invalid code combination. Things to keep in mind:
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The expense report is missing dates. Update the expense report to add dates to the expense items:
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If your issue isn't listed, contact My Oracle Support for assistance. You'll need to log an SR and attach your diagnostic results.