Avoid Loading Signature Images as Invoice Attachments

When you send an invoice via an email that also has images for logos or signatures, IDR might upload them as attachments to the invoice.

This issue can be controlled by configuring your email client.

Your email client supports multiple message formats, such as HTML, Rich Text Format, or plain text. When you reply to an email in a format other than HTML, any logos in the email (such as ones used in the signature) are added as an attachment to the email. When you send such an email to IDR, it attaches the logo as an attachment to the scanned invoice.

Here's how you prevent this in Outlook.

1. Open Outlook and navigate to File > Options > Mail.
2. In the Compose Messages section, set Compose messages in this format to HTML.
3. Save the setting.

Note:

You must configure the setting similarly for any other email client you're using.