CollectionsCustomerMessage

Collections Customer Messages include actionable transaction and customer-level data derived from the intent of each inbound customer interaction, such as emails.

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Business Views

** Available for extracting data

• collectionsCustomerMessagesExtract**

  Collections Customer Messages include actionable transaction and customer-level data derived from the intent of each inbound customer interaction, such as emails.

  Label, Plural Label

  Collections Customer Messages, Collections Customer Messages

  Data Source

  Read-optimized data store

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  Fields

  • createdBy (string)

    The user who created the record.

    Label

    Created By

    Properties

    • not nullable
  • customerMessageDetailId (int64)

    Unique identifier for customer message details.

    Label

    Customer Message Detail ID

    Properties

    • creatable
    • searchable
    • sortable
    • not nullable
  • requestData (long-text)

    Stores preprocessed information needed for actionable tasks, including all values required for intent execution.

    Label

    Request Data

    Properties

    • creatable
  • responseData (long-text)

    Stores identifiers generated from executed actions to enable traceability and correlation with transactions in the application.

    Label

    Response Data

    Properties

    • creatable
    • updatable
  • timeCreated (date-time)

    The date and time when the record was created.

    Label

    Creation Date

    Properties

    • searchable
    • not nullable
  • timeUpdated (date-time)

    The date and time when the record was last updated.

    Label

    Last Updated Date

    Properties

    • searchable
    • not nullable
  • updatedBy (string)

    The user who last updated the record.

    Label

    Last Updated By

    Properties

    • not nullable

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  Reference Object

  • accountSitePurpose (CustomerAccountSitePurpose)

    The Customer Account Site Business Purpose business object provides the details of the business purposes assigned to customer account sites, for example Bill-to, Ship-to, and Statements. Each customer account site can have one or more business purposes.

    Business Object

    CustomerAccountSitePurpose

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    Fields

    • siteUseId (int64)

      Identifier of the customer account site business purpose.

      Label

      Site Use ID

      Properties

      • searchable
      • sortable
      • not nullable

  • businessUnit (BusinessUnit)

    A business unit represents a unit of an enterprise that performs one or more business functions and may have service provider relationships between the units. It typically focuses on a specific market segment, product line, geographic region, or set of services. The business transactions are recorded, reported, and accounted against the business unit.

    Business Object

    BusinessUnit

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    Fields

    • id (int64)

      The unique identifier of the business unit.

      Label

      Business Unit ID

      Properties

      • inherited
      • searchable
      • sortable
      • not nullable
      • overridable

  • customer (Customer)

    The Customer party represents an entity (either an individual or an organization) that purchases goods or services and to whom invoices and payment requests are issued.

    Business Object

    Customer

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    Fields

    • id (int64)

      The unique identifier of the party.

      Label

      Party ID

      Properties

      • inherited
      • searchable
      • sortable
      • not nullable
      • overridable

  • customerAccount (CustomerAccount)

    The Customer Account business object provides the details of the specific business activities that the deploying company engages in with a customer party of type Organization or Person.

    Business Object

    CustomerAccount

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    Fields

    • customerAccountId (int64)

      Identifier of the customer account.

      Label

      Customer Account ID

      Properties

      • searchable
      • sortable
      • not nullable

  • customerTransaction (ReceivablesTransaction)

    The receivables transaction contains information about transactions, details including transaction number, bill-to-customer, transaction type, transaction date, due date, accounting date, payment terms, and remit-to address, invoices, debit memos, credit memos, and bills receivable are distinguished by their associated transaction types.

    Business Object

    ReceivablesTransaction

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    Fields

    • customerTransactionId (int64)

      The identifier of the transaction used when creating the transaction.

      Label

      Customer Transaction ID

      Properties

      • searchable
      • sortable
      • not nullable

  • emailMessage (ERPEmailMessage)

    An email message contains information about all inbound and outbound emails processed by the application. Details include sender and recipient information, subject, message content in plain text or HTML, attachment references, status, and metadata such as locale, direction, and timestamps. Email messages serve as the central repository for message tracking, auditing, and reporting.

    Business Object

    ERPEmailMessage

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    Fields

    • messageId (int64)

      Identifier of the email message.

      Label

      Message ID

      Properties

      • creatable
      • searchable
      • sortable
      • not nullable

  • intent (ERPLookupCode)

    Intent associated with transactions derived from the customer message.

    Business Object

    ERPLookupCode

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    Fields

    • lookupCode (string)

      The unique identifier of the Lookup Code.

      Label

      Lookup Code ID

      Properties

      • inherited
      • searchable
      • sortable
      • not nullable

  • paymentSchedule (ReceivablesTransactionPaymentSchedule)

    A receivables transaction payment schedule outlines the timeline and terms for payments to be made by customers for sales of goods or services. The details include information about all transactions except adjustments and miscellaneous cash receipts. It's updated when activities occur against an invoice, debit memo, chargeback, credit memo, on-account credit, or receipt. When a receipt is applied to a transaction, the system updates the amount applied, the remaining amount due, and the transaction status. The status changes from open to closed when the amount due remaining is zero.

    Business Object

    ReceivablesTransactionPaymentSchedule

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    Fields

    • paymentScheduleId (int64)

      The identifier of the payment schedule.

      Label

      Payment Schedule ID

      Properties

      • searchable
      • sortable
      • not nullable

  • processingStatus (ERPLookupCode)

    Indicates the state of transaction.

    Business Object

    ERPLookupCode

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    Fields

    • lookupCode (string)

      The unique identifier of the Lookup Code.

      Label

      Lookup Code ID

      Properties

      • inherited
      • searchable
      • sortable
      • not nullable

  • receipt (ReceivablesReceipt)

    The receivables receipt contains information about receipts, including receipt number, receipt method, receipt type, status, business unit, customer, receipt date, amount, and total applied amount. One record is created for each receipt.

    Business Object

    ReceivablesReceipt

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    Fields

    • cashReceiptId (int64)

      The identifier of the cash receipt.

      Label

      Cash Receipt ID

      Properties

      • searchable
      • sortable
      • not nullable

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