Collections Agent (Job Role)

This role is the agent user in Collections.

Role Hierarchy

The Collections Agent job role directly and indirectly inherits these roles.

• Collections Agent

  • Collections Management Basic

  • Collections Workspace Assistant

    • Collections Action Assistant

      • Collections Email Response Assistant

        • Content Intelligence Users

        • Financials Intelligent Agent Runtime

      • Content Intelligence Users

    • Collections Customer Details Application

      • Collections Action Assistant

        • Collections Email Response Assistant

          • Content Intelligence Users

          • Financials Intelligent Agent Runtime

        • Content Intelligence Users

      • Collections Customer Details Assistant

        • Collections Action Assistant

          • Collections Email Response Assistant

            • Content Intelligence Users

            • Financials Intelligent Agent Runtime

          • Content Intelligence Users

        • Content Intelligence Users

      • Collections Inquiry Assistant

        • Content Intelligence Users

      • Content Intelligence Users

    • Collections Customer Prioritization Assistant

      • Collections Action Assistant

        • Collections Email Response Assistant

          • Content Intelligence Users

          • Financials Intelligent Agent Runtime

        • Content Intelligence Users

      • Content Intelligence Users

    • Collections Inquiry Assistant

      • Content Intelligence Users

    • Content Intelligence Users

  • Customer Payment Instrument Management

  • Payment Settlement Management

Duties

This table lists the duties assigned directly and indirectly to the Collections Agent job role.

Duty Role	Description
Collections Action Assistant	Enables users to review and execute collections-related actions.
Collections Customer Details Application	Enables users to view and manage the customer details in the agentic application.
Collections Customer Details Assistant	Enables users to view customer account status and collections-related data, such as aging, transactions, disputes, and collection activities.
Collections Customer Prioritization Assistant	Enables users to generate prioritized customer lists with actionable insights and recommended next actions based on defined business criteria.
Collections Email Response Assistant	Enables users to view and manage inbound customer emails.
Collections Inquiry Assistant	Enables users to inquire about collections-related data, such as customer account overview, aging, and promise to pay.
Collections Management Basic	Allows user to perform activities in Collections.
Collections Workspace Assistant	Provides access to a unified collections workspace to view and manage prioritized customer lists, contextual insights, recommended actions, and associated details.
Content Intelligence Users	Provides ability to view content that is generally available to anybody that is logged in.
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.
Financials Intelligent Agent Runtime	Allows end users to access intelligent agents within the Financials product family.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.

Privileges

This table lists privileges granted to duties of the Collections Agent job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Collections Action Assistant	Enables users to review and execute collections-related actions.	Access FSCM Integration Rest Service	Allow financials and supply chain users to access the methods associated with the Integration Rest Service.
Collections Action Assistant	Enables users to review and execute collections-related actions.	Manage Assigned Work	Allows a user to view receivables transactions
Collections Action Assistant	Enables users to review and execute collections-related actions.	Manage Collections Dashboard	Allows a user to view and update the collections dashboard.
Collections Action Assistant	Enables users to review and execute collections-related actions.	Manage Collections Disputes	Allows a user to view and create disputes.
Collections Action Assistant	Enables users to review and execute collections-related actions.	Manage Collections Scoring and Strategy Assignments	Allows a user to manage the scoring and strategy assignments.
Collections Customer Details Assistant	Enables users to view customer account status and collections-related data, such as aging, transactions, disputes, and collection activities.	Manage Collections Scoring and Strategy Assignments	Allows a user to manage the scoring and strategy assignments.
Collections Customer Prioritization Assistant	Enables users to generate prioritized customer lists with actionable insights and recommended next actions based on defined business criteria.	Access FSCM Integration Rest Service	Allow financials and supply chain users to access the methods associated with the Integration Rest Service.
Collections Customer Prioritization Assistant	Enables users to generate prioritized customer lists with actionable insights and recommended next actions based on defined business criteria.	Manage Collections Scoring and Strategy Assignments	Allows a user to manage the scoring and strategy assignments.
Collections Email Response Assistant	Enables users to view and manage inbound customer emails.	Access FSCM Integration Rest Service	Allow financials and supply chain users to access the methods associated with the Integration Rest Service.
Collections Email Response Assistant	Enables users to view and manage inbound customer emails.	Manage Assigned Work	Allows a user to view receivables transactions
Collections Email Response Assistant	Enables users to view and manage inbound customer emails.	Manage Collections Dashboard	Allows a user to view and update the collections dashboard.
Collections Email Response Assistant	Enables users to view and manage inbound customer emails.	Manage Collections Disputes	Allows a user to view and create disputes.
Collections Management Basic	Allows user to perform activities in Collections.	Add Customer Account Contact	Allows the specification of customer account contact information.
Collections Management Basic	Allows user to perform activities in Collections.	Add Customer Account Site Use	Allows the specification of customer account site use information. If assigning, also assign the ability to view customer account site use.
Collections Management Basic	Allows user to perform activities in Collections.	Add Trading Community Organization Relationship	Allows specification of organization relationship information. If assigning, also assign the ability to view the trading community organization relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Add Trading Community Person Relationship	Allows the specification of person relationship information. If assigning, also assign the ability to view the trading community person relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Correct Customer Account Site	Allows the correction of customer account site information. If assigning, also assign the ability to view the customer account site.
Collections Management Basic	Allows user to perform activities in Collections.	Create Customer Account Site	Allows the specification of customer account site information. If assigning, also assign the ability to view the customer account site.
Collections Management Basic	Allows user to perform activities in Collections.	Dispute Receivables Transaction	Dispute a Receivables transaction.
Collections Management Basic	Allows user to perform activities in Collections.	Enter Customer Account	Allows the update of customer account information. If assigning, also assign the ability to view the customer account.
Collections Management Basic	Allows user to perform activities in Collections.	Enter Customer Account Contact Responsibility	Allows the specification of customer account contact responsibility information. If assigning, also assign the ability to view the customer account contact responsibility.
Collections Management Basic	Allows user to perform activities in Collections.	Enter Customer Account Relationship	Allows the specification of customer account relationship information. If assigning, also assign the ability to view the customer account relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Export Customer Account	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Export Customer Account Contact	Allows the export of customer account contact information.
Collections Management Basic	Allows user to perform activities in Collections.	Export Customer Account Relationship	Allows the export of customer account contact relationship information.
Collections Management Basic	Allows user to perform activities in Collections.	Export Customer Account Site	Allows the export of customer account contact site information.
Collections Management Basic	Allows user to perform activities in Collections.	Maintain Customer Assignment	Allows a user to view and update the assigned collector.
Collections Management Basic	Allows user to perform activities in Collections.	Maintain Customer Contacts	Allows a user to view and update customer contact information.
Collections Management Basic	Allows user to perform activities in Collections.	Manage Assigned Work	Allows a user to view receivables transactions
Collections Management Basic	Allows user to perform activities in Collections.	Manage Collections Adjustments	Allows a user to view and create adjustments.
Collections Management Basic	Allows user to perform activities in Collections.	Manage Collections Dashboard	Allows a user to view and update the collections dashboard.
Collections Management Basic	Allows user to perform activities in Collections.	Manage Collections Disputes	Allows a user to view and create disputes.
Collections Management Basic	Allows user to perform activities in Collections.	Manage Collections Payments	Allows a user to view and create payments.
Collections Management Basic	Allows user to perform activities in Collections.	Manage Receivables Adjustment	Create and update a positive or negative adjustment to a transaction.
Collections Management Basic	Allows user to perform activities in Collections.	Move Customer Account Site	Allows customer account site addresses to be corrected. If assigning, also assign the ability to view the customer account site.
Collections Management Basic	Allows user to perform activities in Collections.	Remove Customer Account	Allows the removal of customer accounts. If assigning, also assign the ability to view the customer account.
Collections Management Basic	Allows user to perform activities in Collections.	Remove Customer Account Contact	Allows the removal of customer account contacts. If assigning, also assign the ability to view the customer account contact.
Collections Management Basic	Allows user to perform activities in Collections.	Remove Customer Account Contact Responsibility	Allows the removal of customer account contact responsibilities. If assigning, also assign the ability to view the customer account contact responsibility.
Collections Management Basic	Allows user to perform activities in Collections.	Remove Customer Account Relationship	Allows the removal of customer account relationships. If assigning, also assign the ability to view the customer account relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Remove Customer Account Site	Allows the removal of customer account sites. If assigning, also assign the ability to view the customer account site.
Collections Management Basic	Allows user to perform activities in Collections.	Remove Customer Account Site Use	Allows the removal of customer account contacts. If assigning, also assign the ability to view the customer account site use.
Collections Management Basic	Allows user to perform activities in Collections.	Remove Trading Community Organization Relationship	Allows the removal of organization relationships. If assigning, also assign the ability to view the trading community organization relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Remove Trading Community Person Relationship	Allows the removal of person relationships. If assigning, also assign the ability to view the trading community person relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Restore Customer Account	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Restore Customer Account Contact	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Restore Customer Account Relationship	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Restore Customer Account Site	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Restore Customer Account Site Use	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Restore Trading Community Organization Relationship	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Restore Trading Community Person Relationship	Allows the restoration of inactive person relationships.
Collections Management Basic	Allows user to perform activities in Collections.	Review Collection Metrics Details	Allows a user to see the collections metrics in work area.
Collections Management Basic	Allows user to perform activities in Collections.	Review Collections Aging Buckets	Allows a user to see the aged transactions for a customer.
Collections Management Basic	Allows user to perform activities in Collections.	Review Collections Correspondence	Allows a user to view and send customer correspondence.
Collections Management Basic	Allows user to perform activities in Collections.	Review Collections Metrics	Allows a user to see the collections metrics.
Collections Management Basic	Allows user to perform activities in Collections.	Review Collections Summary	Allows a user to see the summary of a customer/account/site.
Collections Management Basic	Allows user to perform activities in Collections.	Review Credit Request	Allows a user to view credit request details.
Collections Management Basic	Allows user to perform activities in Collections.	Review Customer Account Activities	Review transaction and receipt activity for a customer account.
Collections Management Basic	Allows user to perform activities in Collections.	Run Aging 4-Bucket Report	Allows a user to run Aging 4-Bucket Report.
Collections Management Basic	Allows user to perform activities in Collections.	Run Aging 7-Bucket Report	Allows a user to run Aging 7-Bucket Report.
Collections Management Basic	Allows user to perform activities in Collections.	Run Aging 7-Bucket by Collector Report	Allows a user to run Aging 7-Bucket by Collector Report.
Collections Management Basic	Allows user to perform activities in Collections.	Run Collections Report	Allows a user to run collections reports.
Collections Management Basic	Allows user to perform activities in Collections.	Run Receivables Aging Report	Generate information about outstanding receivables by general ledger account as of a specific date.
Collections Management Basic	Allows user to perform activities in Collections.	Search Customer Account Relationships	Allows the search of customer account relationships. If assigning, also assign the ability to view the customer account relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Search Customer Account Site	Allows the search of customer account sites. If assigning, also assign the ability to view the customer account site.
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Location	Allows the search of locations. If assigning, also assign the ability to view the trading community location.
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Organization	Allows the search of organizations. If assigning, also assign the ability to view the trading community organization.
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Organization Additional Identifier	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Organization Additional Name	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Organization Address	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Organization Classification Code Assignment	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Organization Contact Point	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Person	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Person Additional Identifier	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Person Additional Name	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Person Address	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Person Classification	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Search Trading Community Person Contact Point	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	Select Customer Account Contact Responsibility as Primary	Allows the identification of customer account primary contact responsibilities.
Collections Management Basic	Allows user to perform activities in Collections.	Select Customer Account Contact as Primary	Allows the identification of customer account primary contacts.
Collections Management Basic	Allows user to perform activities in Collections.	Send Collections Correspondence	Allows a user to run the send dunning batch program.
Collections Management Basic	Allows user to perform activities in Collections.	Submit Deliver Receivables Transactions	Allows a user to submit the Deliver Receivables Transactions process.
Collections Management Basic	Allows user to perform activities in Collections.	Update Customer Account	Allows the update of customer account information. If assigning, also assign the ability to view the customer account.
Collections Management Basic	Allows user to perform activities in Collections.	Update Customer Account Contact	Allows the update of customer account contact information. If assigning, also assign the ability to view the customer account contact.
Collections Management Basic	Allows user to perform activities in Collections.	Update Customer Account Relationship	Allows the update of customer account contact relationship information. If assigning, also assign the ability to view the customer account relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Update Customer Account Site Use	Allows the update of customer account contact site information. If assigning, also assign the ability to view the customer account site.
Collections Management Basic	Allows user to perform activities in Collections.	Update Trading Community Organization Relationship	Allows the update of the organization relationship information. If assigning, also assign the ability to view the trading community organization relationship.
Collections Management Basic	Allows user to perform activities in Collections.	Update Trading Community Person Relationship	Allows the update of person relationship information. If assigning, also assign the ability to view the trading community person relationship.
Collections Management Basic	Allows user to perform activities in Collections.	View Customer Account	Allows the viewing of customer account information.
Collections Management Basic	Allows user to perform activities in Collections.	View Customer Account Contact	Allows the viewing of customer account contact information.
Collections Management Basic	Allows user to perform activities in Collections.	View Customer Account Contact Responsibility	Allows the viewing of customer account contact information.
Collections Management Basic	Allows user to perform activities in Collections.	View Customer Account Information	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Customer Account Relationship	Allows the viewing of customer account relationship information.
Collections Management Basic	Allows user to perform activities in Collections.	View Customer Account Relationships	Allows the viewing of customer account relationship information.
Collections Management Basic	Allows user to perform activities in Collections.	View Customer Account Site	Allows the viewing of the customer account site information.
Collections Management Basic	Allows user to perform activities in Collections.	View Customer Account Site Use	Allows the viewing of the customer account site use information.
Collections Management Basic	Allows user to perform activities in Collections.	View Geography Information	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Receivables Credit Memo	View a Receivables credit memo.
Collections Management Basic	Allows user to perform activities in Collections.	View Receivables Invoice	View a Receivables invoice.
Collections Management Basic	Allows user to perform activities in Collections.	View Receivables Receipt	View a Receivables receipt.
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Location	Allows the invocation of location web services.
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization	Allows exporting, searching, and viewing of organization details such as addresses, classifications, identifiers, and names.
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Additional Identifier	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Additional Name	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Address	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Address Use	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Classification Code Assignment	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Contact Point	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Contact Preference	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Source System Mapping	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Organization Usage Assignment	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person	Allows exporting, searching, and viewing of person details such as addresses, classifications, identifiers, and names.
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Additional Identifier	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Additional Name	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Address	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Address Use	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Classification Code Assignment	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Contact Points	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Contact Preference	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Source System Mapping	Not Available
Collections Management Basic	Allows user to perform activities in Collections.	View Trading Community Person Usage Assignment	Not Available
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.	Manage External Bank and Bank Branch	Allows managing of external banks and bank branches.
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.	Manage External Payer Payment Details	Allows management of payer payment details.
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.	Manage Payment Card	Allows management of payment cards.
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.	Manage Payment Instrument Assignment	Allows creation of payment instrument assignment
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.	Manage Third Party Bank Account	Allows update of external bank accounts.
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.	View Payment Card	Allows viewing of payment cards.
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.	View Third Party Bank Account	Allows viewing of external bank accounts.
Customer Payment Instrument Management	Manages customer bank accounts and credit cards and other payment details.	View Third Party Bank Account Assignment	Allows viewing of payment instrument assignments.
Financials Intelligent Agent Runtime	Allows end users to access intelligent agents within the Financials product family.	Access Intelligent Agent Chat	Allows access to the intelligent agent chat component.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Cancel Funds Capture Authorization	Gives access to Service to Cancel Funds Capture Authorization
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Copy Funds Capture Transaction Extension	Gives access to Service to Copy Funds Capture Transaction Extension
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Create Funds Capture Authorization	Gives access to Service to Create Funds Capture Authorization
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Create Funds Capture Return	Gives access to Service to Create Funds Capture Return
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Create Funds Capture Settlement	Gives access to Service to Create Funds Capture Settlement
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Create Settlement Batch	Allows creation of settlement batches.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Delete Funds Capture Transaction Extension	Gives access to Service to Delete Funds Capture Transaction Extension
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Ignore Settlement Batch Transmission Error	Allows settlement batch transmission errors to be ignored and settlement batch status to be manually set to Transmitted.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Manage Funds Capture Process	Allows access to the Funds Capture Transactions work area.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Manage Funds Capture Transaction	Allows viewing funds capture transactions.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Manage Settlement Batch	Allows management of settlement batches.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Perform All Funds Capture Actions	Allows creation of settlement batches, submission of offline transactions, and retrieval of funds capture acknowledgments.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Process Funds Capture Transaction	Process Funds Capture Authorization
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Retrieve Funds Capture Acknowledgement	Allows retrieval of funds capture acknowledgments.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Set Funds Capture Transaction Extension Details	Gives access to Service to Set Funds Capture Transaction Extension Details
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Submit Offline Transactions	Allows submission of offline transactions.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Submit Receipt of Payment Notifications	Allows submission of receipt of payment notifications.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Submit Settlement Batch Accompanying Letter	Allows submission of settlement batch accompanying letters.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	Test Funds Capture Transaction	Allows creation of test authorizations and settlements.
Payment Settlement Management	Manages funds capture authorizations, settlements, and settlement batches.	View Funds Capture Transaction	Allows viewing funds capture transactions.

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Collections Agent job role.

Business Object	Policy Description	Policy Store Implementation
AI Agent	A Collections Agent can view ai agent for financials ai agents	Role: Financials Intelligent Agent Runtime Privilege: View AI Agent (Data) Resource: AI Agent
AI Agent Tool	A Collections Agent can view ai agent tool for financials ai agent tools	Role: Financials Intelligent Agent Runtime Privilege: View AI Agent Tool (Data) Resource: AI Agent Tool
AI Agent Workflow	A Collections Agent can view ai agent workflow for financials ai agent workflows	Role: Financials Intelligent Agent Runtime Privilege: View AI Agent Workflow (Data) Resource: AI Agent Workflow
Collections Customer Account Note	A Collections Agent can maintain collections delinquency for the business units for which they are authorized	Role: Collections Management Basic Privilege: Maintain Collections Delinquency (Data) Resource: Collections Customer Account Note
Collections Delinquency	A Collections Agent can maintain collections delinquency for the business units for which they are authorized	Role: Collections Action Assistant Privilege: Maintain Collections Delinquency (Data) Resource: Business Unit
Collections Delinquency	A Collections Agent can maintain collections delinquency for the business units for which they are authorized	Role: Collections Email Response Assistant Privilege: Maintain Collections Delinquency (Data) Resource: Business Unit
Collections Delinquency	A Collections Agent can maintain collections delinquency for the business units for which they are authorized	Role: Collections Management Basic Privilege: Maintain Collections Delinquency (Data) Resource: Business Unit
Collections Delinquency Status	A Collections Agent can maintain collections delinquency status for the reference data sets they administer	Role: Collections Management Basic Privilege: Maintain Collections Delinquency Status (Data) Resource: Reference Data Set
Collections Dunning Configuration	A Collections Agent can maintain collections dunning configurations for the reference data sets they administer	Role: Collections Management Basic Privilege: Maintain Collections Dunning Configurations (Data) Resource: Reference Data Set
Collections Dunning Transaction	A Collections Agent can maintain collections dunning transaction for the business units for which they are authorized	Role: Collections Management Basic Privilege: Maintain Collections Dunning Transaction (Data) Resource: Business Unit
Collections Preference	A Collections Agent can maintain collections application preference for the reference data sets they administer	Role: Collections Management Basic Privilege: Maintain Collections Application Preference (Data) Resource: Reference Data Set
Collections Resulting Score	A Collections Agent can maintain collections resulting score for the business units for which they are authorized	Role: Collections Management Basic Privilege: Maintain Collections Resulting Score (Data) Resource: Business Unit
Collections Summary	A Collections Agent can maintain collections summary for the business units for which they are authorized	Role: Collections Management Basic Privilege: Maintain Collections Summary (Data) Resource: Business Unit
Collections Transaction Note	A Collections Agent can maintain collections delinquency for the business units for which they are authorized	Role: Collections Management Basic Privilege: Maintain Collections Delinquency (Data) Resource: Collections Transaction Note
Funds Capture Transaction	A Collections Agent can manage payments by business unit for the business units for which they are authorized	Role: Payment Settlement Management Privilege: Manage Payments by Business Unit (Data) Resource: Business Unit
Knowledge User groups	A Collections Agent can access content with user group access to fusion user user group	Role: Content Intelligence Users Privilege: Access Content with User Group Resource: Knowledge User groups
Receivables Adjustment	A Collections Agent can manage receivables transactions for the business units for which they are authorized	Role: Collections Management Basic Privilege: Manage Receivables Transactions (Data) Resource: Business Unit
Receivables Credit Memo	A Collections Agent can manage receivables activities for the business units for which they are authorized	Role: Collections Action Assistant Privilege: Manage Receivables Activities (Data) Resource: Business Unit
Receivables Credit Memo	A Collections Agent can manage receivables activities for the business units for which they are authorized	Role: Collections Email Response Assistant Privilege: Manage Receivables Activities (Data) Resource: Business Unit
Receivables Credit Memo	A Collections Agent can manage receivables activities for the business units for which they are authorized	Role: Collections Management Basic Privilege: Manage Receivables Activities (Data) Resource: Business Unit
Receivables Debit Memo	A Collections Agent can manage receivables transactions for the business units for which they are authorized	Role: Collections Management Basic Privilege: Manage Receivables Transactions (Data) Resource: Business Unit
Receivables Invoice	A Collections Agent can manage receivables transactions for the business units for which they are authorized	Role: Collections Management Basic Privilege: Manage Receivables Transactions (Data) Resource: Business Unit
Receivables Invoice	A Collections Agent can view receivables activities for the business units for which they are authorized	Role: Collections Management Basic Privilege: View Receivables Activities (Data) Resource: Business Unit
Receivables Miscellaneous Receipt	A Collections Agent can manage receivables receipts for the business units for which they are authorized	Role: Collections Management Basic Privilege: Manage Receivables Receipts (Data) Resource: Business Unit
Receivables Standard Receipt	A Collections Agent can manage receivables receipts for the business units for which they are authorized	Role: Collections Management Basic Privilege: Manage Receivables Receipts (Data) Resource: Business Unit
Settlement Batch	A Collections Agent can manage payments by business unit for the business units for which they are authorized	Role: Payment Settlement Management Privilege: Manage Payments by Business Unit (Data) Resource: Business Unit
Trading Community Customer Account	A Collections Agent can update customer account for all customer accounts in the enterprise	Role: Collections Management Basic Privilege: Update Customer Account (Data) Resource: Trading Community Customer Account
Trading Community Customer Account	A Collections Agent can view customer account for all customer accounts in the enterprise	Role: Collections Management Basic Privilege: View Customer Account (Data) Resource: Trading Community Customer Account
Trading Community Customer Account Relationship	A Collections Agent can manage customer account relationship for the reference data sets for which they are authorized	Role: Collections Management Basic Privilege: Manage Customer Account Relationship (Data) Resource: Trading Community Customer Account Relationship
Trading Community Customer Account Relationship	A Collections Agent can view customer account relationship for the reference data sets for which they are authorized	Role: Collections Management Basic Privilege: View Customer Account Relationship (Data) Resource: Trading Community Customer Account Relationship
Trading Community Customer Account Site	A Collections Agent can manage customer account site for the reference data sets for which they are authorized	Role: Collections Management Basic Privilege: Manage Customer Account Site (Data) Resource: Trading Community Customer Account Site
Trading Community Customer Account Site	A Collections Agent can view customer account site for the reference data sets for which they are authorized	Role: Collections Management Basic Privilege: View Customer Account Site (Data) Resource: Trading Community Customer Account Site
Trading Community Customer Account Site Use	A Collections Agent can manage customer account site use for the reference data sets for which they are authorized	Role: Collections Management Basic Privilege: Manage Customer Account Site Use (Data) Resource: Trading Community Customer Account Site Use
Trading Community Customer Account Site Use	A Collections Agent can view customer account site use for the reference data sets for which they are authorized	Role: Collections Management Basic Privilege: View Customer Account Site Use (Data) Resource: Trading Community Customer Account Site Use
Trading Community Org Address Email Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Email Contact Preference
Trading Community Org Address Phone Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Phone Contact Preference
Trading Community Organization Address Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Address Contact Preference
Trading Community Organization Email Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Email Contact Preference
Trading Community Organization Party	A Collections Agent can view trading community organization for all organizations in the enterprise	Role: Collections Management Basic Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Party	A Collections Agent can view trading community organization for all organizations in the enterprise	Role: Customer Payment Instrument Management Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Party	A Collections Agent can view trading community organization for all organizations in the enterprise	Role: Payment Settlement Management Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Phone Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Phone Contact Preference
Trading Community Party	A Collections Agent can view trading community person for all people in the enterprise	Role: Collections Management Basic Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Collections Agent can view trading community person for all people in the enterprise	Role: Customer Payment Instrument Management Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Collections Agent can view trading community person for all people in the enterprise	Role: Payment Settlement Management Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Collections Agent can view trading community person for all people in the enterprise other than sales accounts and sales prospects.	Role: Collections Management Basic Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Collections Agent can view trading community person for all resources in the enterprise	Role: Collections Management Basic Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Person Address Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Contact Preference
Trading Community Person Address Phone Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Phone Contact Preference
Trading Community Person Email Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Email Contact Preference
Trading Community Person Phone Contact Preference	A Collections Agent can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Collections Management Basic Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Phone Contact Preference
Trading Community Relationship	A Collections Agent can view trading community relationship for all trading community relationships in the enterprise	Role: Collections Management Basic Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship

Privacy

This table lists data security policies for privacy for the Collections Agent job role.

Business Object	Policy Description	Policy Store Implementation
External Bank Account	A Collections Agent can view personally identifiable information in payments for any bank account in the enterprise	Role: Payment Settlement Management Privilege: View Personally Identifiable Information in Payments (Data) Resource: External Bank Account
External Payment Party	A Collections Agent can view personally identifiable information in payments for any external payment party in the enterprise	Role: Payment Settlement Management Privilege: View Personally Identifiable Information in Payments (Data) Resource: External Payment Party
Payment Card	A Collections Agent can view personally identifiable information in payments for any payment card in the enterprise	Role: Payment Settlement Management Privilege: View Personally Identifiable Information in Payments (Data) Resource: Payment Card