4Resolve AVS Validation Issues

This table lists the troubleshooting actions that help resolve common AVS setup and validation issues.

Issue	Cause	Action
Bank Account Validation option is missing	The controlled configuration lookup code wasn't created.	Add the AVS lookup code under ORA_ERP_CONTROLLED_CONFIG and save.
Status remains In Progress	Certificate hasn't been uploaded, was uploaded to the wrong J.P. Morgan environment tab, or hasn't become active yet.	Upload the certificate to the correct project and environment tab, wait for Active status, then recheck Oracle after a few hours.
Certificate email went to the wrong person	The email is sent to the administrator who started the AVS enablement flow.	Forward it securely to the organization's J.P. Morgan portal administrator, or work with Oracle Support if it must be regenerated.
Certificate email isn't received	Your organization’s internal email security policy may have blocked the email because it contains attachments.	Confirm with your internal IT or security team whether external attachments are blocked. If confirmed, update the Oracle Service Request, and ask Oracle Support to attach the certificates to the service request.
Validation doesn't run after setup	Missing J.P. Morgan payment system values, wrong feature choices, bank account in an unsupported country, or unsupported classic flow.	Check Manage Payment Systems values, opt-ins, request type, country, and Redwood flow setup.
Validation status is Failed	Invalid or closed account or supplier doesn't match the bank account owner.	Verify the account and ownership evidence with the supplier before approval.
Validation status is Inconclusive	Account or owner couldn't be confirmed by AVS.	Ask the supplier to verify details, then resubmit if the request can be corrected.
Bank account shows no validation	AVS scope is limited to 18 countries.	Use normal manual review for unsupported countries until the service scope changes.
Generic error: Missing J.P. Morgan payment system values	Payment system setup is incomplete, and client and profile identifiers provided by J.P. Morgan weren't entered.	Enter the missing values provided by J.P. Morgan. For more information, see Enter J.P. Morgan Payment System Values in Oracle.
Generic error: Individual supplier type test data issue in releases earlier than 26B	There is a known issue for supplier type Individual when testing with sample data in releases earlier than 26B.	If testing in releases earlier than 26B, set the tax organization type to Corporation.