Execute and Monitor Payments with the Payment Execution Assistant
The Payment Execution Assistant helps users monitor payment operations and manage payment execution activities using natural language interactions.
The assistant enables users to investigate payment process requests (PPRs), payment files, payment transactions, and operational exceptions without navigating multiple payment management pages. It also provides context-aware recommendations to help users investigate issues and determine the next appropriate action.
Common tasks include:
| Task | What the Assistant Helps You Do |
| Review payment process requests | Monitor PPR status, investigate PPRs requiring attention, and review completed or terminated PPRs. |
| Monitor payment files | Identify payment files awaiting acknowledgment, rejected files, and other file processing issues. |
| Investigate payment transactions | Review completed, rejected, unreconciled, or failed payments across suppliers, business units, and currencies. |
| Review upcoming payment obligations | Analyze upcoming installments and payment commitments to understand future cash requirements. |
| Schedule payment process requests | Schedule one-time or recurring payment process requests using existing payment templates, including templates configured for Virtual Card payments. |
| Investigate operational exceptions | Review payment execution issues and receive context-aware recommendations to support investigation and resolution. |
| Search payment information | Query payment process requests, payment files, and payment transactions using business attributes such as supplier, Business Unit, bank account, payment date, status, and currency. |
| Analyze payment failures | Analyze failed Payment Process Requests and payment files using scheduled-process execution evidence, and provide the failure stage, probable cause, and recommended next action. |
| Locate payments for follow-up actions | Locate payments that you want to void or reissue, or for which you want to reprint remittance advice, and provide a link to the payment page where you complete the action. |
| Submit supplier remittance advice | Submit separate remittance advice for a payment file after confirmation, return the request identifier, and review failed remittance advice requests and their probable causes. |
Payment Status Categories
When you query payments by status, the Payment Execution Assistant uses the following business-status categories:
| Category | Meaning |
|---|---|
| Completed | Payments that have been issued, cleared, reconciled, or moved into escheatment or stop processing. |
| Unreconciled | Completed payments that haven't yet been matched to bank statement entries. |
| Failed | Payments that failed validation or were rejected. |
| Rejected | Payments rejected by the calling application or rejection processing, or removed or terminated with their associated payment document, instruction, or request. |
| Voided | Payments that have been voided. |
| In Progress | Payments created or in transit that aren't yet complete. |
Use Case: Investigate Payment Process Requests Requiring Attention
Business Objective:Identify PPRs that require investigation and determine the appropriate corrective action.
Prompt:
Show
PPRs requiring attention
The Payment Execution Assistant returns payment process requests that are in an exception or stalled state, including status, payment date, installments selected, and pending duration. Review the results and navigate to the underlying payment process request for additional investigation.
If additional investigation is required, the assistant provides context-aware recommendations to help identify possible causes and guide the next troubleshooting steps.
Use Case: Schedule a Payment Process Request
Business Objective: Schedule a payment process request using an existing payment template.
Prompt:
Schedule
PPR once using template [YourTemplateName]
When scheduling a payment process request, provide the payment process request template and the required scheduling details, such as the start time and reporting option. For recurring schedules, provide the applicable recurrence details.
Payment Date, Pay Through Date, and a custom payment process request name aren't conversational scheduling inputs.
The Payment Execution Assistant displays the proposed schedule for review and requests confirmation before submission. After confirmation, the assistant schedules the payment process request and returns the scheduling status. A successful scheduling response confirms that the request was scheduled; it doesn't confirm that payment processing completed successfully. Review the Payment Process Request separately to verify its execution status and results.
Use Case: Analyze a Payment Failure
Business Objective: Determine why a Payment Process Request or payment file failed and identify the appropriate next action.
Prompt:
Why did payment process request [PPR Name] fail?
The Payment Execution Assistant retrieves the relevant scheduled-process execution evidence and identifies the stage where processing stopped, the probable cause, and the recommended next action. It reports only findings supported by the available execution evidence. If the relevant process is still running, the assistant returns the current status instead of attempting a diagnosis.
Use Case: Locate a Payment for Void, Reissue, or Reprint Remittance
Business Objective: Locate a payment that requires a follow-up action.
Prompt:
Void payment [Payment Number]
When scheduling a payment process request, provide the payment process request template and the required scheduling details, such as the start time and reporting option. For recurring schedules, provide the applicable recurrence details.
Payment Date, Pay Through Date, and a custom payment process request name aren't conversational scheduling inputs. These values are determined by the selected payment process request template and payment processing configuration.
The Payment Execution Assistant identifies the payment and provides a link to the payment page with guidance for the appropriate action. Complete the void, reissue, or reprint remittance action on the payment page.
Use Case: Submit Separate Remittance Advice
Business Objective: Submit separate remittance advice for a payment file.
Prompt:
Send separate remittance advice for payment file [Payment File
Number].
The Payment Execution Assistant validates the payment file and remittance advice format, presents the submission details for review, and submits the process only after you confirm it. After submission, the assistant returns the request identifier. Submit one payment file per request.
Review the processing status separately. Submission of the request doesn't confirm that the supplier received the remittance advice.