Provide Access to Configure AI Agents in Oracle Fusion Cloud CX

To give access to users without the Sales Administrator Job Role:

1. Go to Security Console and create a new custom job role.
   Note: Make sure to enable permission groups.
2. On the Role Hierarchy page, open the Roles and Privileges tab and add these roles:
   • Manage CX AI Agents (ORA_ZCA_MANAGE_CX_AI_AGENTS)
   • Manage CX AI Agents (ORA_ZCA_MANAGE_CX_AI_AGENTS_HCM)
3. Open the Roles and Permission Groups tab and add the Fai Genai Agent CX Administrator Duty (ORA_DR_FAI_GENERATIVE_AI_AGENT_CX_ADMINISTRATOR_DUTY) duty role.
4. Save the custom role and assign this custom role to the appropriate job roles.

To give access to users with the Sales Administrator Job Role:

1. Go to Security Console and search for the Sales Administrator (ORA_ZBS_SALES_ADMINISTRATOR_JOB) job role, and edit it.
2. Enable permission groups and save the job role.