Single Agent with Multiple Workers

In this pattern, a Benefits Advisor acts as a central agent, helping employees understand and make the most of their benefits packages. The agent coordinates several specialized workers to provide a personalized support for medical, dental, and vision coverage.

• The Benefits Advisor agent serves as the initial contact, helping the employee understand their benefits, and answers any preliminary questions.
• The Policy Information worker provides the employee with detailed information on available medical, dental, and vision benefits.
• The Personal Enrollment worker uses the employee’s enrollment details to offer tailored advice on how they can optimize their benefits package.
• The Eligibility and Assistance worker answers any additional queries regarding eligibility, coverage, helping to resolve issues related to benefits.