Content Intelligence Synchronization Process

The Content Intelligence Ingestion Job is scheduled to run once every 30 minutes so that the latest data is available for use in AI agents.

• For SharePoint connectors: This job copies the files from SharePoint into articles as attachments.
• For WebCrawl connectors: This job crawls the web site and adds the web pages to the search index.

Note: You don't need to run this job for your custom content source connectors.

Run the Synchronization Job Manually

If you want to run the Content Intelligence Ingestion Job manually:

1. Log in as an administrator.
2. Go to Tools > Scheduled Processes.
3. Click Schedule New Process.
4. In the Schedule New Process dialog box, select Job as the process type.
5. In the Name field, type "Content Intelligence Ingestion Job" and press Enter.
6. Click OK.
7. Click Submit.

Note: This job can take a lot of time to complete depending on the number of files in SharePoint or the number of pages in a WebCrawl.

Check the Process Log

Once the Content Intelligence Ingestion Job job has completed, you can check the process details by accessing the log and output attachment. For each SharePoint connector, the log lists the number of files that succeeded.

Some of the SharePoint files don't get added as attachments to an article, because they're constrained by the rules of attachments defined for articles, such as:

• An article can have attachments with a maximum file size of 100 MB.
• Only supported file extensions are allowed for attachments.

To allow additional file types as attachments:

1. Log in as an administrator.
2. Select Setup and Maintenance.
3. From the Setup menu, select the Service offering.
4. Select the Knowledge Management functional area and click Manage Knowledge Files and Images.
5. In the Allowed file extensions text box, add the file extensions you want to allow.
6. Click Save.