Create Connector for a Custom Content Source

Custom content sources provide a flexible way for users to define their own content schema and integrate business-specific data into AI agent workflows. These sources start empty and are designed to be populated dynamically through agent-driven (agentic) flows. AI agents create, update, retrieve, or delete content programmatically as part of their automated processes.

To create a connector for a custom content source:

1. Go to Tools > AI Agent Studio.
2. Click the Connectors tab.
3. Click Add Connector.
4. Click + next to Custom Content Source.
5. In the Details section:
   1. For Name, enter a name of your choice. For example, Customer Appreciation Events.
   2. For Description, enter a description. For example, Use these articles to answer questions.
   3. For the Reference Key, retain the autogenerated key or enter a unique key of your choice. For example, CUSTOMER_APPRECIATION_EVENTS.
      Note: Make a note of the reference key. You will need to provide this reference key when you define a Data Security Policy for a role.
   4. For the Article ID Prefix, provide a prefix. For example, VCC.
      Note: The application automatically prefixes this prefix ID to the article ID, when it creates an article of this content type. For example, an article of this content type will have an article ID such as VCC37
   5. Select a Family. For example, CX.
   6. Select a Product. For example, Service.
6. In the Scripting section, the Allow unrestricted JavaScript and HTML option is a security feature that you can use to block any HTML/CSS content in the rich text area fields of your articles. Enable this option only if you want to allow HTML/CSS content in your rich text area fields.
7. In the Content Schema section, define the schema for your custom content type. Here's an example:
   1. Click the edit pencil icon next to the Title field.
   2. For Description, enter a description. For example, A short summary of the contents of the article.
   3. Click Update.
   4. Add the following fields:
      • Body
        1. Click the + icon to add another field for your content type.
        2. For Name, enter a name of your choice. For example, Body.
        3. For Description, enter a description. For example, The content of the article.
        4. For the Reference Key, retain the autogenerated key. For example, BODY.
        5. For Field Type, select Full Rich Text Area.
        6. Under Attribute Options, ensure that Searchable is selected.
        7. Click Add.
      • Event Date
        1. Click the + icon to add another field for your content type.
        2. For Name, enter a name of your choice. For example, Event Date.
        3. For Description, enter a description. For example, The event date for the customer appreciation event.
        4. For the Reference Key, retain the autogenerated key. For example, EVENT_DATE.
        5. For Field Type, select Full Rich Text Area.
        6. Under Attribute Options, ensure that Searchable is selected.
        7. Click Add.
8. In the File Attachments section, enable the Enable file attachments? option to allow file attachments for articles.

9. Click Create.

   The connector appears under the Configured connectors section on the Connectors page.

You can now create a tool for your connector. For more information, see Create a Tool for Your Connector.