Supported HTTP Methods

The most commonly used HTTP methods (or verbs) are GET, POST, PATCH, and DELETE. But, for Chat REST API in B2B Service only POST method is supported.

Note:

Child resources usually inherit security privileges from their parent resource. Therefore, to use a method on a child resource, you need to have access to use that method on the parent resource. However, there maybe some child resources with different privilege requirements to access them.

The POST HTTP method is used to create a new entity, typically a record in the database using the data specified in the request. In Chat REST API for B2B Service, it is used by the following operations:

• Create an engagement
• Retrieve system messages
• Post a message
• Retrieve queue statistics
• Conclude an engagement