Generate a call summary

If you've followed all the setup steps for enabling summarization from media toolbar, no more configuration is needed.

The summary will be automatically generated once the call is ended and if the transcript contains enough messages.

Verify your progress

Once you complete these steps, use OJET serve to start you application and sign in to your Fusion application. You'll receive the incoming call notification in your media toolbar application and your Fusion window. You can accept the call from your media toolbar application or your Fusion application. Once you accept the call, your media toolbar state will be changed to ACCEPTED state and the engagement will be opened in your Fusion application. You'll see the a transcript component is loaded in the engagement panel instead of the notes field, which contains messages, agent joined the call and customer joined the call. Start speaking and you'll see the transcripts are getting added to the transcript component. Once you end the call and have enough number of messages in transcript, wrapup window is opened and a notes field is auto-populated with the summary of the phone call.