Overview of using accelerators with CTI

You can use different CTI providers in your media toolbar application.

The following examples show sample integrations with Twilio, Genesys and Amazon Connect. We'll be using the concepts described in Develop your own media toolbar application for integrating the CTI providers. If you haven't reviewed Develop your own media toolbar application, check it out to understand concepts we'll now review.

Add all supplier specific code to the vendorHandler.ts file in your media toolbar application.

Note: The source code of the accelerators is written as a sample reference with the intention of allowing third-party partners or customers to build their own custom integrations. These samples aren't certified or supported by Oracle and are intended for educational or testing purposes only. Use of these samples implies acceptance of the Oracle Technology Network Developer License Terms.