Create groups in Fusion Service

The groups should already be in place in the Identity Cloud Service from the synchronization of roles from Fusion. If they're not, you can create them manually by working through the following steps.

Note: If you delete a group that's in use and then at another time recreate it we recommend that you clear the cache by adjusting the value of SVC_CSS_PUDS_CACHE_DURATION profile option.

Role Name	External ID	Related Profile Option
Customer Self-Service User	ORA_SVC_CUSTOMER_SELF_SERVICE_USER_ABSTRACT	SVC_CSS_USER_ROLE_COMMON_NAME
Customer Self-Service Account Administrator	ORA_SVC_CUSTOMER_SELF_SERVICE_ACCOUNT_ADMINISTRATOR_ABSTRACT	SVC_CSS_ACCT_ADMIN_ROLE_COMMON_NAME

Note: If you've changed the value of the profile options listed in the last column of the following table, then don't use the external ID and role name shown in the table, instead the external ID and role name will depend on the value of your change profile option.

Note: By default, the related profile options reflect the preceding table. If you use custom roles, the Role Name and the Display Name values must match the value of the relevant profile option.

If you need to create a new group, you do it using the Create Groups in Identity Cloud Service task in Functional Setup Manager.

Here are the steps for you to create groups:

1. Sign in to Fusion Service as an administrator or setup user.
2. In the Setup and Maintenance area, go to the following:
   • Offering: Service.
   • Functional Area: Digital Customer Service.
   • Task: Create Groups in Identity Cloud Service.
     Note: Select All Tasks from the Show drop-down list to display the task.
3. Click the link for the task.
4. Select the appropriate Fusion Service role from the table.
5. If the corresponding Identity Cloud Service role doesn't exist, click the Create button to create the IDCS group.
   Note: If the corresponding IDCS group already exists, you'll see information about the existing role instead of the Create button.