How do I manage Self-Service users?

Users can be granted different roles. By default, when a registration request is approved for a user, they are granted the User role. However, administrators can grant or remove roles, depending on the user's intended responsibilities.

Note: The first user to be approved for a customer account is automatically granted the Account Administrator role. There must always be one user with the Account Administrator role for an account.

Use this topic to add and remove roles for self-service users in Oracle Fusion Service. For more information about self-service user roles, see About Digital Customer Service Roles.

To manage self-service roles for an account:

1. Sign in as a user with the Customer Self-Service Administrator role.

2. Navigate to the Service work area and click Self-Service Users.

3. From the Self-Service Users list, select the user you want to modify.

4. In the User Administration section, select or deselect one or more of the following roles:

   • User

   • Account Manager

   • Account Administrator

   Note: Removing the User role causes the removal of all privileges. The only way to restore the privileges is to submit a new registration request. Only a user with the SVC_DELETE_LAST_ACCOUNT_ADMIN_ROLE_PRIV privilege can delete the user role for the last Account Administrator. Users with the Customer Self-Service Administration role have the SVC_DELETE_LAST_ACCOUNT_ADMIN_ROLE_PRIV privilege by default. The last account administrator can only be deleted using the selfServiceRoles REST API.

5. Click Save.

   A dialog appears, confirming the role modifications.