Add Knowledge to HCM Application Pages

You can enable users to access knowledge directly from HCM application pages by adding the Knowledge Search component. Adding knowledge to HCM pages enables users to be more productive by helping them get answers to questions without leaving the task or page that they are using.

For example, you can add knowledge to transaction pages, such as Transfer, or to help pages. Users will see knowledge content relevant to them and the page that they are using, and they can review recommended and favorite articles, or search for additional information.

The Knowledge Search component is available as a shared resource in the common Resource Catalog. Knowledge search and article viewing functionality is available for pages that support application composer. To add the Knowledge component, you will need to activate a sandbox for your application, use page composer to add and configure the component, then publish the updated page.

If you are using the default responsive user experience in your HCM application, you can enable responsive knowledge pages by following the process described in Enable Responsive Knowledge in HCM Application Pages in Implementing Knowledge Advanced. When it's enabled, knowledge pages display in either mobile or desktop mode, depending on the user's device. Users access responsive knowledge using a card that you add to the page. If you are using the non-responsive HCM user experience, you can still use the process in this section to implement knowledge, but responsive knowledge will not be available.