Audience and Scope

This guide is intended for administrators who need to manage users and locales, and perform ongoing knowledge management operations and maintenance tasks.

To set up and work with the additional features of Oracle Sales Automation and Fusion Service, see the product documentation on Oracle Help Center at https://docs.oracle.com. To set up and work with additional features of Oracle Global Human Resources, see the product documentation on Oracle Help Center at https://docs.oracle.com.

Note: With release 20A (11.13.20.01.0), "Oracle Engagement Cloud" is now known as Oracle Fusion Cloud Sales Automation. Existing Oracle Engagement Cloud users will retain access to Oracle Fusion Cloud Sales Automation features under their preexisting licensing agreements. Any new users created within your current Oracle Engagement Cloud license count will also retain the same access to Oracle Fusion Cloud Sales Automation. To obtain additional features or manage your subscription, refer to your Oracle Cloud Applications Console.

This document describes features available to users under Oracle Fusion Cloud Sales Automation, Oracle Fusion Service, and Oracle Engagement Cloud licensing agreements.