1. Administering Knowledge Management
  2. Configure File Attachment Size

Configure File Attachment Size

Authors can attach one or more files, such as product manuals, data sheets, and videos, to a knowledge article to make them available to agents and end-users. Authors can also update and remove attachments from articles. An article can have up to 20 attachments with a maximum file size of 100 MB and the most common business file types, including office documents (.doc, .docx, .odt), PDF (.pdf), and video (.mp4) are supported by default.

  1. Open Setup and Maintenance.
  2. Select the Service offering and then select Knowledge Management.
  3. Select the Manage Knowledge Search Profile Options.
  4. Select the CSO_FILE_SIZE_LIMIT profile.

    For example, if the profile option is set to '10' it will limit attachments over 10 MB. An article can have 20 attachments. The sum of all those attachments must be under 10 MB. It is not the individual attachment size.

  5. Define the Profile Value for each Profile Level.
  6. Click Save.