How can I Use Subject Areas to Answer Business Questions?

You can build reports and analyses to answer business questions. Each knowledge subject area is built around a unique set of business questions for a particular context, such as the number of articles being published, and the number of articles linked to SRs.

You can choose the appropriate facts and dimensions listed in a subject area to answer your business questions. Using different combinations of facts and dimensions, you can generate different types of reports.

Note: Access to Analytics data is restricted, based on user roles. So regardless of the data you include in your reports, the users looking at Analytics reports will see only the data that they have access to based on their roles and privileges.

Subject Area	Key Business Questions
Article Real Time	How many articles are available in the knowledge base? Which articles are published or unpublished?
Article Links Real Time	How many links exist between services requests and knowledge articles? Which articles are linked to the maximum number of service requests?
Article Category Real Time	Which category contains the highest number of knowledge articles? Which articles are linked to a category?
Article Product Real Time	Which products are associated with the most number of knowledge articles? Which articles are linked to a product?
Article User Group	How many articles are consumed by a particular user group during a specified period? Which user groups area associated to an article?