Manage the Search Dictionary

You can use the Manage Search Dictionary tool to view, edit, and add concepts and synonyms to the dictionary.

You can add terms that are important to your organization and your users, including specific products and services, as well as the synonyms (acronyms, abbreviations, alternative names, and legacy names) that agents, customers, and authors might use when searching for answers to questions.

The dictionary enables search users to quickly and easily find answers in the knowledge base without knowing specific terminology or how the content is worded or organized. Search automatically matches users' questions to the best answer.