Audience and Scope

This guide outlines the implementation and configuration steps required to integrate, create, and update processes on service work orders in Oracle Fusion Service with activities in Oracle Field Service.

To set up and work with the additional features of Oracle Fusion Service, see the Oracle CX documentation on Oracle Help Center.

This integration guide is designed to be used as a starting point that shows how Oracle Fusion Service and Oracle Field Service can be connected to create a value-added business process and user experience. An implementor must enter the documented configurations and install the documented files to create the integration.

Each implementation of Oracle Fusion Service and Oracle Field Service is unique, and leads to the implementation of application modifications that support unique business requirements. While the steps in this document describe how to connect a standard Oracle Fusion Service instance to a standard Oracle Field Service instance, they can be combined with modifications that have already been applied to each instance.