Create Job Roles for Attachments

Create the Integration Service Work Order Administrator job role so that you can delete attachments.

Create the Integration Service Work Order Administrator Job Role

The Integration Service Work Order Administrator job role allows attachment deletion since REST secures all child objects with security defined in the parent object.

1. Navigate to Setup and Administration.
2. Select Security Console from the Navigator.
3. Click Create Role.
4. Complete the fields as shown in the following table:

   Role Name:	Integration Service Work Order Administrator
   Role Code:	SVC_WO_ADMINISTRATION
   Role Category:	CRM - Job Roles

5. Navigate to the Role Hierarchy train stop and click Add Role.
6. Search for the Service Work Order Administration role and click Add Role Membership.
7. Click Close.
8. Navigate to the Summary train stop and verify that the Service Work Order Administration role appears in the Role Hierarchy section.
9. Click Save and Close.
10. Click OK on the confirmation page.

Assign Job Roles and Setting Password for the Integration User

If you want to delete attachments, you must create a new job role SVC_WO_ADMINISTRATION, and add the existing duty role membership ORA_SVC_WO_ADMINISTRATION, then grant the job role to user SERVICE_APP_ICS_ID.