Configure My Knowledge Features

From the My Knowledge page, you can set knowledge management profile options to set the My Knowledge menu and the age limit for recent articles. Most new implementations have these profiles set to Yes by default.

Note: The UI limits My Knowledge search results to 30 articles.

1. In the Setup and Maintenance work area, go to the Service offering.

2. Select the Knowledge Management functional area.

3. Select Manage My Knowledge Profile Options.

4. Select any of the following profile options to enable or disable specific features:

   • To enable the My Knowledge menu for Help Desk, set CSO_ENABLE_HCM_KMHOME to Yes.

   • To enable the My Knowledge menu for Service, set CSO_ENABLE_SVC_KMHOME to Yes.

   • To set the upper age limit in days for recent articles, select CSO_RECENTLY_UPDATED_TIME_PERIOD and specify the value in days. The default value is 30, so that articles older than 30 days will not display as recent articles.