How do I add articles as favorite?

You can implement favorites so that users can bookmark frequently-used articles. Favorites provides users with quick and easy access to the articles they use most often.

Note: This answer is applicable to both Fusion Service Knowledge Management with Redwood and Classic User Experience.

You must have the knowledge manager role, or a similar role that includes the Knowledge Setup and Maintenance privilege to enable favorites.

To enable favorites:

1. Go to Setup and Maintenance.

2. Select the Service offering and select Knowledge Management.

3. Click any of the following:

   • Manage Knowledge Common Profile Options
   • Manage Knowledge Panel Profile Options

4. Click CSO_ENABLE_KNOWLEDGE_FAVORITING.

5. Set the Profile Value at Site level to Yes.

6. Click Save and Close.

Your users can now add articles as their favorite articles.

To add an article as favorite:

1. Navigate to Knowledge > My Knowledge.
2. Search for the article.
3. In the search results, click the star icon next to the article to add it as favorite.