Valid Knowledge Users

You may have users in your application who are not properly defined to be knowledge users. You can make knowledge available to any Service or HCM users that meet these requirements.

• In Service applications, knowledge users must be a resource. Resources can be created in the Manage Users work area. Users created directly in the Security Console will not automatically be created as resources, and will be unable to use knowledge.

• In HCM applications, you must identify employees as resources using the Identify Resources task. Users must be created using the Hire an Employee task or a similarly configured bulk user creation process. You can't use the Create User process to create HCM knowledge users. This process does not create users who can access a wide range of HCM capabilities, including knowledge.