Detect Your Unprocessed Outbound Emails

The Detect Unprocessed Emails scheduled process detects any unprocessed outbound emails, and it also tries to resend these mails. This retry option is available only for outbound emails.

When you send an outbound email from your service application, it first goes to the email server. And then the email server sends the email. Sometimes, the service application is unable to send the email because of a network connectivity issue, an outage, or some other issue. But for your users, it would appear as if the mail is sent.

The unique message IDs for such emails that couldn't be sent successfully from the email server is stored, and the scheduled process tries to resend them. After the maximum number of retries are completed, an error message appears in the SR message UI, stating that the email couldn't be delivered.