Audience and Scope

This guide is intended for authors, agents, and self-service users working with knowledge management features and components.

To set up and work with the additional features of Oracle Sales and Fusion Service, see the product documentation on Oracle Help Center at https://docs.oracle.com. To set up and work with additional features of Oracle Global Human Resources, see the product documentation on Oracle Help Center at https://docs.oracle.com.

This document describes features available to users under Oracle Sales, Oracle Fusion Service, and Oracle Engagement Cloud licensing agreements.