How do I add concepts and synonyms?
You can add concepts to the search dictionary. You can also add, update, and delete synonyms for existing concepts.
Note: This answer is applicable to Fusion Service Knowledge Management with the Classic User
Experience.
To add concepts and synonyms:
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Click Setup and Maintenance and navigate to the Knowledge Management Search Dictionary task.
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Click the + symbol in the Manage Search Dictionary page.
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Complete the fields Concept Name and Description.
Note: You need to add the concept name as a synonym. For example, if you created a concept named "mobile", you also need to add a synonym named "mobile". -
To add a synonym, click the + symbol in the Concept Details window.
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Enter the Synonym name and select the Language from the drop-down list and save it.
Note: You can add synonyms only for your active languages.